Senior Customer Sales & Service Agent (Guangzhou)

Job Purpose:
To provide the highest level of service in order to sell Emirates airline tickets and services and to assist customers with managing their travel plans. Assist Team Leader and support Customer Service & Sales Agents. Work as part of a team to achieve individual, station and network Commercial objectives.

Job Outline:
Ensure that all necessary ticket related documentation is filed, timetables updated, brochures, sale and promotional material is properly displayed on individual counters, providing various options to the customer which will assist in increasing sales.
  • Support the Customer Sales & Service Team Leader on closing the end of day sales and banking monies received.
  • Support Travel Agents by assisting them in making bookings with special arrangements. Advise and guide Travel Agents on quoting special fares and completing ticketing formalities. Fulfil Emirates online queries and other complex activities such as medical cases and special services.
Qualifications & Experience:
Educated to at least GCSE or A Level standard or equivalent.
Experience in a contact centre or reservations office environment within the airline or travel industry.
Knowledge/skills:
Knowledge of contact centre and airline/travel industry procedures and methodology.
Knowledge of standard Fares and Ticketing, Skywards and relevant reservations systems.
PC based skills to operate Windows package including Microsoft Word/ Excel/ E-mail.
Fluency both oral and written in English and Mandarin. 
If you are interested in this position, please apply here:
https://www.emiratesgroupcareers.com/search-and-apply/26094

To apply for this job please visit mp.weixin.qq.com.